Improved Service for Our Customers

Bennett Office Technologies has a new “tool” that will allow our technicians to provide you with even better service than they already do. We are quite excited, and you will be too. The best part is – this ‘service’ is at no additional cost to you. You only pay normal technician rates – and by using this ‘tool’ we can potentially shave hours off of network performance troubleshooting bills.

Grasping at Straws

When network performance is sluggish, trying to locate and resolve the problem becomes a costly guessing game.

As many of you know, troubleshooting a network performance issue can take days, weeks, or sometimes even months. Often times you end up replacing an endpoint device such as a PC, router, or switch; or upgrade your bandwidth hoping that will take care of the problem. The problem is – you don’t really know what will provide the solution. If your first guess doesn’t work, you go to the next, and the next, and the next.

The Real Dilemma

Most networks suffer from a range of dysfunctions that impair performance. These relatively simple problems go almost entirely unnoticed due to a lack of visibility in the network behavior. If your network is like most, its inability to perform at an acceptable level of quality is felt through out your organization. And when your network is not performing, neither are your people.
A New Solution

Bennett Office Technologies has purchased an elite, innovative piece of software which takes the guess work out of network performance troubleshooting. In a matter of hours Bennett Office Technologies can collect otherwise unattainable information such as:

• real-time communication between two points rather than just individual network devices located on the path;
  
• diagnosis of network faults rather than just report stats and up/down notifications;
• actual end-to-end network performance characteristics (like bandwidth, loss, jitter, etc.) rather than auditing info (like traffic or CPU usage of a single device);
  

The results are provided to you in an analytical report, better pinpointing where the problem exists.

Resolved in Hours, Not Weeks

A large Willmar company was experiencing WAN connection issues. They had no idea if the problem was with their network communications, hardware, or with their communications provider. Normally it could have left their staff frustrated and inefficient for months, but with our network assessment tool Bennett Office Technologies was able to zero in on the issue. We quickly discovered it was a problem with their communications provider, and got them involved immediately. With our unique insight into their network, the customer was working productively again within hours, instead of weeks or months. They saved valuable staff time, shaved hours off of their troubleshooting bill, and didn’t have to unnecessarily replace equipment.

Non-Intrusive

This software is non-intrusive and will not slow down your network. There is no use of agents and no need to load software on individual clients.

If you are unaware of your current network performance level, if your network is noticeably slow, or if you are considering or planning to move to Voice over IP, a network assessment from Bennett Office Technologies will save you time, money, and frustration.

Redefining Network Management:

• Does not require client-side agents that would take up valuable bandwidth;
  
• Continuously evaluates the entire network path in real-time between two points rather than just individual network devices located on the path;
  
• Detects and diagnoses network faults rather than just report stats and up/down notifications;
  
• Measures actual end-to-end network performance characteristics (like bandwidth, loss, jitter, etc.) rather than auditing info (like traffic or CPU usage of a single device);
  
• Provides visibility into your communication provider’s network; don't need a password for their devices (which you would never get);
  
• Links network performance to the quality of the user experience;
  
• Assures the network is providing the service quality the application requires to meet end-user expectation;
  
• Delivers notifications and reports that include complete performance measurements, nature of any detected faults and where these faults are located so that corrective action can be taken immediately — before end users are impacted.
  

For questions or for more information about our Network Assessment service, email Kyle Diederich at kdiederich@bennettoffice.com

Limited Offer! Answer five short, multiple choice questions and qualify for a Free Network Assessment. Offer expires May 30th, 2008.