We’re always striving to be better than we were yesterday. With the fast, ever-changing pace of technology, we’re bound to have a few hiccups along the way but we want to make sure we learn from them.
We are in the process of implementing a survey system to our customers to offer a more convenient place for them to let us know how we’re doing. After a service call has been completed, you will receive an email asking if the project was completed to your satisfaction and if you would be willing to fill out a survey. We don’t expect that you should fill out the survey every time but we truly do appreciate the feedback we get from you.
Here’s an example of the email you can expect to receive.
Our technician, Bill Hobbs, repaired Equipment ID FA826 (your Kyocera 300ci) recently. We show this call as complete with no open items and wanted to confirm that the equipment is working to your satisfaction. If not, please call the number below or reply to this message. Your feedback is always appreciated but not expected on every call, your input helps us improve our processes and the level of service you receive. Please take a moment and click on the link below with any comments/suggestions. You may also use this same link if you no longer wish to receive these follow up emails.
Click here to let us know how we did.
Thank you for your time,
The Bennett Office Technologies Team
The survey consists of approximately 10 questions but, don’t worry, they are mostly yes/no and 1-10 questions. There is one open-ended question where you can fill in anything you’d like. We respect your time and understand that it’s valuable. Therefore, we tried to keep it short!
If you have feedback for us, feel free to comment below, visit our Facebook page, or call us at 320-235-6425.