Subject: HP Battery Replacement Program
Date: May 14, 2009
Region: U.S. and Canada
Audience: ASPs, CSSPs, Self-Maintainers
Overview:
In cooperation with the U.S. Consumer Product Safety Commission and other safety regulatory authorities, on May 14, 2009, HP announced a worldwide voluntary recall and replacement program for some of the battery packs used in certain HP notebooks. HP customers affected by this program will be eligible to receive a replacement battery pack for each verified, recalled battery pack at no cost.
Program details:
- The notebooks themselves are not affected. Only the battery packs are affected.
- Certain batteries that have a specific barcode are included in the program.
- Some batteries that fall within the specific barcode parameters may NOT be included in the program.
It is important that the customers validate battery eligibility by following the steps in the battery replacement Web site. Verified, eligible, batteries will be replaced.
The affected battery packs can be identified by a barcode label attached to the battery. The battery pack is identified through the program Web site at http://www.hp.com/support/BatteryReplacement as being part of the replacement program. The customer should replace it immediately through the process described on the Web site.
End-user Actions:
Eligible batteries were sold with or for HP notebook PCs in the platforms listed in the chart below, but not every HP notebook PC in the platform has an affected battery pack. HP encourages end-users to validate all battery packs shipped with their notebook PCs or purchased as options or spares at http://www.hp.com/support/BatteryReplacement. This Web site provides information on determining whether the battery pack is affected and instructions on how to order the new battery pack.
HP Pavilion |
Compaq Presario |
HP |
HP Compaq |
dv2000 dv6700
dv2500 dv9000
dv2700 dv9500
dv6000 dv9700
dv6500 dv6500 |
A900 V3700
C700 V6000
F700 V6500
V3000 V6700
V3500 V3500 |
G6000
G7000 |
6720s |
Click Here to Validate Your Battery
|
