Managed Services
A Proactive Approach to Network Management

Managed services makes your IT costs more predictable and reliable, reduces risk to your data and IT assets, and frees up your resources so you can focus entirely on your core business activities.

Experience worry-free business computing, control IT costs, and get the most out of your IT investments with managed services.

What are Managed Services?
Managed services refer to IT services delivered in a defined manner with a predictable expense.  Managed Services are delivered with a remote monitoring and management (RMM) system that allows Bennett Office Technologies to monitor the health and performance of your IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT, and respond with rapid remote remediation when things go wrong.

"At Lake Region Agency we have minimized network downtime, increased productivity, and lessened day to day interferences thanks to Bennett's Managed Services program.
It also minimizes "staff irritation", as things are working on a more consistent basis, with less headaches of being down."

-Ryan Schwartz, Lake Region Agency

Business Before and After Managed Services
Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime, caused by a virus or technical failure. The average costs to small and midsized businesses can be staggering.  With Managed Services, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems are detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and arms you with accurate data about the health and performance of your IT assets.

Managed Services monitors and manages anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, SaaS resources, virtual machines and much more.

Reduce Downtime, Reduce IT Costs
Industry experts and comprehensive studies from third-party research groups consistently conclude that Managed Services cost less and protect IT assets better. For example, 2007 CompTIA study found that network servers and devices that went down took 96% longer to repair when they were not covered by a remote monitoring service, resulting in costly unscheduled downtime.
CompTIA also discovered that network servers and devices that go down take an average of 96% longer to repair and end-users experience an average of 88% longer periods of downtime when the network server or device that fails is not covered by remote monitoring. They concluded that remote monitoring and management services have the greatest impact on reducing IT downtime and its impact on users.
Reduce and stabilize your IT costs and experience unprecedented reliability with Managed Services. You’ll gain peace of mind, reduce risks to your data and assets, and be empowered to leverage your IT investments more fully.

What you gain with Managed Services Remote:

• Automated, up-to-date inventory and resource management of hardware,
  software, and patch information - 100% accurate. This information can be
  used for insurance claims in case of flood, fire, or theft.
  
• Proactive approach to network stability & security. Microsoft Patch inventory
  provides automatic updates, ensuring your operating systems are up-to-date
  and not exposed to known vulnerabilities.
• Web-based view of assets, availability, and performance. Easy to
  understand graphical reports sent directly to your inbox.
• Improved communications and real-time expert system error detection and
  correction with Bennett Office Technologies. Prior in-depth knowledge of
  issues allows Bennett Specialists to resolve the issue faster than before.
  Automatic alerts assist in quick response time.
• Secure connection to Bennett Office Technologies. Disruptions can be
  minimized to the work environment by remotely resolving issues using a
  secure VPN connection.

How Alerts are Managed
During business hours, a Bennett technician oversees the Managed Services Remote Support Center, following up on alerts, informing customers, and taking necessary actions.

Managed Services Onsite
Managed Services Onsite is for important tasks that cannot be done remotely, but are extremely important elements to a well maintained, proactively managed network - helping you to experience maximum system reliability while making the most of your existing system.

On a reoccurring, pre-scheduled basis, a Bennett Office Technologies Network Engineer will provide
onsite maintenance to your:

Physical Environment

• Check battery backup systems, server and/or rack fans, and server health (HDD, RAM, CPU,
  redundancy)

Servers and Networking

• Install non-Microsoft patches and upgrade additional software (Citrix, Database, etc) on servers.
• Check Integrated Management Logs for hardware errors.
• Upgrade Firewall / SSL VPN to latest BIOS and check logs
• Clear antivirus software, clear quarantines, and check definition dates & schedule
• Check license expiration date for SAV for Exchange
• Install and run latest MBSA on server(s)
• Check drive free space
• Check defragmentation of system drives / scheduling
• Review Event logs for errors and fix
• Review CPU / Memory Utilization
• Check mail server queue / database size Data Recovery
• Patch / Update Backupexec / Check backup status
• Perform a test restore.
• Review tape rotation / off-site storage with management
• Evaluate current backup selection

Workstations

• Update or install various patches, including OS, antivirus, spyware, and software such as Acrobat and Java
• Run MSConfig and check for unneeded items.
• Perform a test restore.
• Test UPS for backup power.

Security

• Perform an external and internal scan.
• Review physical security

Which Is It Going To Be?
A well maintained, proactively-serviced network and its devices will always run better than the
alternatives. With proactive network monitoring, patch management, and device optimization being
performed on a regular basis, you will notice a tremendous difference and reap the benefits of time
spent preventing fires rather than fighting them. Contact Bennett Office Technologies to sign up today!.