Success Stories from Bennett Office Technologies

Bennett Office Technologies Voice over IP (VoIP) Case Study:

Company: Valley Industries
Location:  Paynesville, MN
Industry: OEM Distributor of fluid components and agricultural products
About Valley Industries: Valley industries is a company developed to provide the highest quality fluid components to most industries including fluid power, agriculture, industrial, heavy equipment, light medical and the military; serving the needs of both domestic and international customers.

Connecting 3 Remote Offices to 1 Phone System:

With three salespeople working out of their home offices across the US, Valley Industries was experiencing a communication barrier between their customers, the home office, and remote employees. Brian Savage, owner, recognized a need to tie everyone more closely to the main office. That became the prime motivator to upgrade their Toshiba Phone System to have VoIP capability. Through VoIP, Valley Industries went:

Left to right:
Tim Williams of
Bennett Office Technologies;
Brian Savage, Owner of
Valley Industries

FROM: JUGGLING CUSTOMER CALLS

• At times it took multiple phone calls between multiple phone numbers to track down remote salespeople.
• Salespeople had to be in the office to retrieve voicemail.

TO:SEAMLESS COMMUNICATION AMONGST ALL

• Incoming calls can follow salespeople anywhere they go, with no long distance charges.
• The ability to check voicemail via email on a computer or mobile device.
• Eliminating long distance calls between offices.
• Everyone communicating as if they were in the same building, including paging, call conferencing, etc.

Benefits:

• Eliminates long distance charges between offices, whether making an office to office call, transferring a customer call, or placing an outbound call to the local area of a remote location (as the call is routed through the remote location and placed as a local call).
• Improves customer service, as staff is able to transfer customers to remote employees seamlessly, providing them with what they need, when they need it for superior customer service.
• Improved Productivity when everyone can work as if there were under the same roof.

A Conservative Investment

Due to Toshiba’s strategically developed ‘Migration Strategy’, Valley Industries was able to maintain their initial investment of their Toshiba phone system by making just the necessary upgrades to achieve IP capability.  

Because Toshiba strategically designs each new phone system to include components of previous systems, their customers have an opportunity to enjoy the convenience of new features, such as caller ID, call waiting, unified messaging, auto attendant, or video conferencing on an ‘as needs’ basis, without loosing the initial investment of their telephone system. For Toshiba customers upgrading to new phone features becomes less about price and more about gaining functionality.

Tangible Experience:

Brian Savage says laughingly  “the problem is, now it is too easy to get a hold of us, they can even overhead page us from Oregon.” “Next I want to add an IP phone at my lake cabin so that I can enjoy a few long weekends this summer.”