Woman Working on PC in Office

No one looks forward to network issues in the office. Network problems can result in hours of downtime and as work continues to pile up, your business is losing productivity.

Below our Computer Support Technicians highlight some common network problems and share practical troubleshooting solutions that you can use in your office. Don’t worry, we are always here is help if you need us.

Problem: Computer Viruses

Computer viruses can completely damage your system. There are many causes for a virus, and it can come from different sources, such as email attachments, malicious software, and online ads.


  1. The first thing you want to do is check the severity of the infection by running a complete network scan to find malicious files or programs. For this to happen, your antivirus and anti-malware programs will need to be turned on and up-to-date. It might also be a good idea to have your antivirus/anti-malware software scan your email inbox.
  2. Back up all of your system files. Running a complete system backup will ensure none of your data is lost. However, in the event some files are lost, the Windows ‘System Restore’ feature is great for emergency restoration.
  3. Confine all suspicious files to isolate them. That will prevent their exchange with other files on your network. Disinfect or completely wipe all quarantined files and manually delete emails that the antivirus and anti-malware software may have identified.

Problem: Can’t Connect To The Internet

If you’ve ever experienced the problem of not being able to connect to the internet, join the club. If you’re having this problem it’s probably due to the wireless router or the network card.


  1. If your router is not connecting to the internet, place your computer or device right next to the router. That should fix the problem, but if it doesn’t, we go to the next step.
  2. Update the network card. Even though your network card may receive a strong signal, it’s still a possibility that it doesn’t transmit quickly and effectively. Updating the driver may solve this problem. However, if it doesn’t, then you need technical assistance.

Problem: IP Address Already in Use

You’re the IP user, and you know you’re in use. So how is it you can get a pop-up telling you that the IP address is already in use as if it’s being used by someone else? There could be several reasons why this happens, and they all revolve around another user being assigned the same IP address as yours, either by your network administrator or your Internet Service Provider. In the end, your solution will change depending on if you have a dynamic IP address or a static IP address.


Assuming you’re a Windows user with a dynamic IP address:

  • Click the ‘Start’ button, then ‘Run.’ In the text box type, ‘cmd’ and click ‘OK’. The Windows command prompt will open.
  • In the command prompt type, ‘ipconfig/renew’ and click on ‘Enter.’ This will refresh the IP address.
  • Check your network connection, and you should receive an available IP address that isn’t already taken.

Mac users and Windows users with a static IP address would use a slightly different solution. We can help with that.

Problem: Slow Performance

This is a common problem that many of us have from time to time. This is caused by heavy bandwidth usage or a lack of hard drive space. It could also be that you have too many applications running at the same time.


  1. If you get rid of your browser’s extension, close applications you aren’t using, or identify the application that could be eating up so much of your processing power, you should see a big difference in speed.
  2. If that doesn’t work, restart your computer. Sometimes a quick reset will fix the issue.
  3. To go along with rebooting your computer; try also rebooting your modem/router that is either your ISP equipment or your own. Clearing the cache on these devices allows them to run more efficiently and typically could use a reboot about once a month depending on your equipment.
  4. If none of these actions fixes the problem, your network may need an upgrade.

Bennett Total Network Assurance

Not sure that you are ready, or have the time, to take on these network issues on your own?

Bennett Office Technologies works closely with clients to keep their network up and running and productivity on track. With our Total Network Assurance service, you’ll never worry about your network again. When you have Total Network Assurance, we proactively manage your network like it’s our own, minimizing downtime and maximizing employee productivity.

Total Network Assurance includes:

For assistance with determining your network and technology needs contact our team of experts at Bennett Office Technologies. Business owners are welcome to complete our Technology Assessment form and we’ll contact you to do a free assessment.

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