Scammers may pose as tech support in an attempt to steal your money. They can be very convincing and may even claim to be a well-known tech company. In this post, we’ll give you a quick rundown of how to spot a scammer and what to do if you’ve been the victim of a scammer.
Warning Signs of a Tech Support Scammer
- Be cautious when a tech support company calls, emails, or messages you to tell you you’ve been hacked, have a virus, or have a computer problem. At Bennett Office Technologies, we use Kaspersky monitoring remotely. Our team emails you if your hard drive is full or other monitoring issues arise. We occasionally call users, however, we never ask for money.
- If you are online and see a security pop-up message, never call any number listed. Scammers can make their pop-ups look like common antivirus companies.
- Do not give a support tech your password or log-in info unless you have built a relationship with that company. Our computer repair technicians will ask for passwords if they are going to work on machines while the user is gone. They can access the machine with the administrator password but sometimes, they need to access the machine with the users password.
- A scammer may ask you to pay for tech support services with a gift card, Bitcoin, reloadable Visa card, or money transfer. This is a sure sign of a scammer. These forms of payment are harder to trace and harder to freeze before a payment can process.
- Some scammers call and say they are issuing refunds for tech support. This can tempt some people into giving out their bank account info or credit card number, so they can receive a “refund.”
- Incorrect grammar or misspelled words are a sign that a scammer is trying to contact you.
Tech Support Communications
Tech support scammers may call you to ask you to open common files or programs most people have, so they can pretend to “talk you through” the problem. Scammers are able to spoof or falsify their phone number. Your phone may list a respectable support company as the number calling you, but it can be a scammer. A scammer may ask that you give them remote access to the computer, so they can “fix” your issue. Once they are in your system, they have access to all your personal files. The important thing to remember is to only work with a tech support company that you trust.
What To Do If You Suspect You Were Scammed
If you suspect you have been scammed, report it to the Federal Trade Commission. You can also report a pretend Microsoft or Norton antivirus scammer, for example, to the respective companies. If you gave out your bank account or other info, immediately contact your bank or the store to tell them to stop payment.
Steps To Take To Protect Yourself
With such convincing scammers out there, you need to take steps to protect yourself or your business. Keep your antivirus software up to date and run frequent checkups. If the browser bar lists a site as not secure, do not automatically trust the website. Use a trusted tech support company like Bennett Office Technologies. If you need us or have a concern, we are here to help.
The Bennett Office Technologies professional Computer Support Technicians can restore your PC data, improve performance and speed with computer repairs and upgrades, manage your PC software, upgrade your hardware (RAM and disk space), and prevent future computer problems.
Bennett Office Technologies works closely with clients to make the necessary repairs to your PC or laptop. For assistance in determining your personal or business computer needs contact our team of experts at Bennett Office Technologies. Business owners are welcome to complete our Technology Assessment form and we’ll contact you to do a free assessment.