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IT Support Team Help Desk To optimize productivity, teams need a work environment that meet the demands of their day-to-day office roles. Businesses need a reliable fast network supported by a well-planned and supported infrastructure. Workstations need to be optimized and maintained with regular security patches and system updates that protect devices from malware, viruses and spyware.

Regular computer maintenance and timely repairs help teams maximize productivity at the office. Don’t let simple RAM and disk upgrades slip through the cracks or allow for delays deploying critical OS updates to Windows 10.

Have a Dedicated IT Team to Manage Computer Repair and Maintenance

We find businesses with a dedicated IT resource operate most efficiently. A dedicated IT resource can be onsite or remote. We’ve often seen businesses rely on a “Go To” employee as a proxy IT person. This is someone tech savvy enough to run a virus scan on a workstation, or walk a peer through how to use software. While this is helpful, the Go To resource is not executing his or her job requirements, and often working longer hours to complete their own project work. There is little detail on the health of laptops and desktops, or a record of trends or reporting on recurring issues when there isn’t a committed IT resource to oversee computer repair and maintenance tasks.

Without regular maintenance to prevent laptop or desktop system failures, time is spent being reactive – restoring a device to service or bringing a network back online. This leads into additional lost opportunities and not enough time to develop standard operating procedures and support documentation to help employees become more self-sufficient when handling their own IT issues.

Standardize Deployment of Laptops and Desktops When Onboarding New Employees

When onboarding a new employee, releasing a desktop or laptop that’s prepared with a standard image allows for faster rollout of hardware that meets your user needs. Standardizing policies on laptops and desktops makes it efficient to push down critical OS updates and simplifies creating a long-term computer maintenance schedule.

Assess Your Workstation Landscape and Develop a Hardware Refresh Schedule

While PCs tend to have a general lifespan of 3-5 years, regular maintenance of laptops and desktops can extend their lifespan. Installing additional RAM or larger hard drives on workstations can improve an employee’s productivity.

Decide what you are prepared to spend for new hardware and look at the long-term cost of not purchasing more RAM, processing power or disk when ordering new hardware. The team at Bennett Office Technologies helps businesses access what your future IT environment will look like. This allows you to make smart purchasing choices at the earliest stages of capital budget planning.

Educate Your Staff on IT Best Practices

If your current IT policy does not restrict users from downloading software to their workstations, consider introducing an IT policy that achieves this. Staff curious about a software application can unintentionally download malware or a virus to their laptop and suffer the consequences later.

Have a Dedicated IT Team and a Help Desk

If you already have a help desk, your staff have a resource to report IT issues to. If your Help Desk team is also your Network Administrator your organization may be struggling with getting the IT support they need while your Network Administrator is trying to focus on a critical infrastructure plan.

While you can train staff on how to capture errors and report IT issues, businesses need dedicated IT resources to handle day to day support needs and oversee a regular computer maintenance and repair schedule.

Ask Bennett Office Technologies for a Free Assessment!

We treat our clients as partners and hire the best certified IT technicians to work with us. For assistance planning your IT needs from a hardware refresh schedule, recommended best practices for computer repair and maintenance to hiring our services as your dedicated IT service resource, complete our Technology Assessment form and we’ll contact you to do a free assessment of your IT business needs.

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