This month HP announced that they are issuing a recall on batteries that will overheat and could cause a fire hazard. With the well published battery issues with the Samsung mobile phones it is important that this issue be addressed. If you have a device that is affected it is recommended that you remove the battery and run on AC power until the battery can be replaced. This is an expansion on a previous battery recall and is said to effect over 100,000 laptop batteries.
Managed Services customers with an agent on your machine- we have already begun checking all laptops for the battery issue. We will contact you if you have an effected battery and we will start the process of replacing the battery.
Home machines or no BOT agent you should go to this website. At the bottom of the page there is a plus sign You can expand the list to see if your model is affected. If your laptop model is listed, please download the software package to see if your battery qualifies for replacement.
Your safety is important to us so please feel free to contact us at 320-235-6425 or firstname.lastname@example.org if you have further questions.
Bennett Support Team