New Feature for Support Tickets
Starting a support ticket is easier than ever!
Is this familiar?
NOC Technician: Hi Thanks for calling Bennett Office Technologies. How can I help you?
Customer: I am having an issue with my Outlook displaying this email.
NOC Technician: Sure I would be happy to help with that. Can you tell me what machine you are on?
Customer: Oh man. I am not sure. How would I find out?
Starting at the end of July opening a ticket will be easier than ever. Watch the video to learn how to open a ticket from the agent icon*. All of your machine information will be populated into the ticket. Even if you are going to be calling in- this process will save time tracking down which machine you are using. We will send out an agent message when this new process is available!
* the agent icon appears like this in your taskbar