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Are you feeling frustrated because your computer is not working properly and slowing down your progress? The first step to finding peace of mind is to find a computer repair technician that you can trust. One that will protect your data, provide a quality recommendation based on your needs, and fix your PC in an efficient manner. Here are a few tips on what you should expect from your computer repair technician and what you can do to help the process along.

Computer Repair Process

What to Expect from your Computer Repair Technician?

During the computer repair process, from start to finish, it is important to have open communication with your computer repair technician. To get started, your technician will ask you several important questions about your computer. Be prepared to answer their questions.

  • Who is your internet service provider?
  • Do you have any Antivirus software installed on your computer?
  • Does your computer have a password? – – If so, your technician will need passwords for each user account affected. If your PC issue requires troubleshooting a specific account, that information will be requested as well.
  • What other programs do you have installed on your computer?

Depending on what issues you’re experiencing with your computer, your technician will ask additional questions to help determine the problem and find a solution. These questions might include:

  • How long have you been having issues?
  • What are these issues?
  • Did an error message pop up? What was it?
  • What were you doing when the problem occurred? Was it a specific program?
  • Did you install anything recently?
  • Do you remember opening a suspicious email? Or clicking on an ad?
  • Is there anything else that you can tell us? Be specific as possible.

Technical Support

After going through the series of questions with you, your technician will determine what course of action they will follow to resolve your computer issues. This may include re-installing software and/or replacing hardware components.

In some cases, computer repair technicians can provide basic answers and troubleshooting steps over the phone or email. This is only an option for very basic technical support questions. For this reason, many technicians offer limited remote support.

In any case, your computer technician should stay in touch with you during the repair process. You should receive updates on parts needed, progress made, and a timeline for project completion. Following the repair, your computer repair technician will ask that you contact them right away if your initial issues were not resolved or if new problems arise.

Knowledge and Experience

It is very important to hire an experienced computer repair technician who is knowledgeable about computer repair programs and tools. It may be tempting to use some of the DYI troubleshooting tools available, but remember, many tools require a certain amount of knowledge and experience to utilize them correctly and effectively. For most computer issues, it is best to look to the professionals.

After resolving your problem, your repair technician can provide additional knowledge. This is a valuable resource! Often, they can give you some tips, based on your PC repairs, on how to help prevent common problems in the future. Additional training, services, and resources may be available if you need additional assistance!

Ask Bennett Office Technologies for a Free Assessment

Are you having computer problems? The Bennett Office Technologies professional Computer Support Technicians are here to help with all of your computer repair needs. We can help you improve PC performance and speed with computer repairs and upgrades, manage your PC software, upgrade your hardware (RAM and disk space), and prevent future computer problems.

Bennett Office Technologies works closely with clients to make the necessary repairs to your PC or laptop. For assistance on determining your personal or business computer needs contact our team of experts at Bennett Office Technologies. Business owners are welcome to complete our Technology Assessment form and we’ll contact you to do a free assessment.

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